Before/After: Accessibility‑First Redesign for a Digital Banking App

Design · 5 min read

After an internal accessibility audit and mixed usability testing, Aurora Bank discovered its mobile app failed several WCAG checks: low contrast in key CTA buttons, small touch targets for critical controls, and non-semantic navigation order for screen readers. The redesign prioritized perceptibility and operability without redesigning the entire information architecture.

Changes included increasing contrast on primary CTAs, expanding touch targets to a minimum of 48px, simplifying navigation to a predictable tab order, and adding explicit accessible labels for dynamic content updates. Designers also reworked the visual hierarchy so essential tasks (transfer money, check balance) remained prominent in high-contrast panels. The team validated changes through remote testing with assistive technology users.

Post-launch metrics showed a 37% drop in support tickets related to navigation and task failures, and task success rates for users with screen readers improved by 46%. The case reinforced that targeted accessibility investments yield broad usability gains and reduce operational costs.