ForumAI Unveils LiveAgent — Real-Time Support Agents Powered by Retrieval-Augmented Generation

AI · 6 min read

LiveAgent is a customer support product that uses retrieval-augmented generation (RAG) to surface precise, citeable answers from internal docs, product telemetry, and versioned code libraries. The system streams suggestions to support reps and can auto-fill reply drafts with links to source documents.

Key features include citation-aware responses, automatic escalation triggers for ambiguous queries, and integrations with popular CRMs. ForumAI says LiveAgent focuses on traceability: every generative answer is paired with the snippets it used so reps and auditors can verify claims.

ForumAI raised $20 million in a Series B led by Meridian Edge. The startup plans to use the money to expand model auditing, add more enterprise-grade connectors, and roll out on-prem and private-cloud hosting for sensitive deployments.