LatticeAI raises $60M and releases Empath — UX research assistant that analyzes user sessions

AI · 5 min read

Empath ingests screen recordings, interview transcripts, and analytics events to produce prioritized UX findings, suggested fixes, and copy rewrite variants. The tool highlights emotional cues, hesitation points, and unexpected flows using a combination of model inference and heuristic checks.

The $60 million raise will help LatticeAI improve model robustness, build enterprise compliance features, and expand integrations with research repositories and usability testing platforms. LatticeAI is positioning Empath as a way to reduce the time between research collection and actionable recommendations.

Research teams say the product reduces the manual burden of session coding, though they stress the need for human verification and bias-checking. LatticeAI is rolling out governance controls and exportable audit trails to address these concerns.