Modo Labs launches Relay: a privacy-first customer research platform with AI synthesis

Design · 4 min read

Relay captures interviews, usability sessions, and survey responses, then uses multimodal AI to extract themes, pain points, and recommended next steps. The platform includes built-in consent flows and automated redaction to protect participant privacy during analysis.

Modo's $7 million raise will support feature development around longitudinal tracking, participant recruitment integrations, and enterprise analytics for product teams. The funding was led by First Round Capital with participation from research-focused angels.

Relay's AI provides synthesized reports and highlights specific quotes and clips tied to insights, streamlining handoffs between research and product teams. The platform emphasizes transparency about how models arrive at insights, giving researchers tools to audit suggestions.

Early customers highlighted faster insight cycles and better prioritization of feature work. Modo plans to offer an integrations marketplace and a community library of research playbooks to standardize best practices.