Orbit AI raises $150M to power autonomous customer experience agents for e-commerce

AI · 5 min read

Orbit AI announced a $150 million Series D led by SoftBank Vision Fund 3, positioning the company as a leader in autonomous customer experience agents. The platform automates complex post-purchase workflows—returns, warranty claims, and proactive outage notices—using multimodal models and enterprise-grade integrations with order management systems.

Orbit AI's agents can interpret images of damaged goods, generate return labels, and propose personalized remediation while routing exceptional cases to human staff with contextual summaries. Retailers using Orbit reported significant reductions in average handle time and higher customer satisfaction scores due to faster resolution.

The funding will accelerate global rollout, build deeper ERP and logistics integrations, and expand specialist models for verticals like fashion, consumer electronics, and groceries. Orbit also plans to augment its compliance and audit tooling to meet stringent retail data regulations.