VividIQ Secures $30M Series A to Build Conversational Design AI for Customer Experience Teams

AI · 4 min read

VividIQ’s platform uses prompt-engineered models and human-in-the-loop verification to produce conversation trees, error states, and localized copy that conforms to accessibility guidelines. The new funding round, led by BlueCove Capital, values the company at $180 million post-money.

The product plugs into contact centers, CRMs, and chat SDKs, automatically generating fallback responses, escalation triggers, and sentiment-aware rewrites. VividIQ emphasizes auditability: every generated script is traceable to a model version and policy set to satisfy regulated industries.

VividIQ plans to expand its compliance features for healthcare and finance, hire linguists for low-resource languages, and offer an on-premise model for customers requiring complete data isolation. The company says enterprise pilots have shown a 40% reduction in time-to-deploy chat flows.